Last updated: 3 October 2026
1. All sales are final
Lalkil does not accept returns or exchanges and does not give refunds once an order has been delivered. This applies to every product and bundle, on the website and in the mobile app.
You accept this policy when you tick the box at checkout and place your order, so please read it before you buy.
2. You see and approve the real item first
Because sales are final, nothing is shipped until you have seen it. Before we dispatch your order we send you live photos and videos of the actual item you will receive, so you can check its condition, how it looks, its size and colour, and that it is the item you ordered.
- We contact you using the details on your order and send the live photos and videos.
- You look at them and give us your approval.
- We dispatch the order only after you approve. If you do not approve, the order is cancelled free of charge.
- You can also ask for live photos and videos before placing an order: the contact form at https://lalkil.com/contact, or send us a message on our social media pages.
3. No returns, exchanges or refunds
- A delivered order cannot be sent back, exchanged for another item or refunded.
- This includes a change of mind, an item ordered by mistake, and a colour, size or model that turns out not to suit you.
- Because you saw and approved the actual item before it was shipped, we do not accept claims after delivery that the item is damaged, defective or not the one you ordered.
4. Cancelling before dispatch
You can cancel an order free of charge at any time before it is dispatched. Contact us as soon as possible with your order number.
5. Your legal rights
Nothing in this policy takes away rights that Lebanese consumer-protection law gives you and that cannot be waived.
6. Contact
Questions before you order, or about an order you placed: the contact form at https://lalkil.com/contact.